Shipping policy

Last Updated: June 2026

Thank you for shopping with Teramerastore. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on:

• Destination
• Package weight
• Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

• We may not be able to modify the address after the order has been processed.
• Additional shipping charges may apply for reshipment.
• We are not responsible for orders delivered to incorrectly provided addresses.

Customs, Duties & Taxes

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• These charges are not included in product prices or shipping fees unless otherwise stated.

Delayed Deliveries

While we strive to meet all delivery estimates, delays may occasionally occur due to:

• Customs inspections
• Weather conditions
• Courier service disruptions
• Peak holiday seasons
• Unforeseen logistical issues

We appreciate your patience and will assist in tracking delayed shipments whenever possible.

Lost Packages

If your package appears lost:

1. Verify the shipping address provided.
2. Check with neighbors or household members.
3. Contact the courier service using your tracking number.
4. Contact our support team for assistance.

Claims for lost packages must be submitted within 02 days of the estimated delivery date.

Damaged Packages

If your package arrives damaged:

• Contact us within 48 hours of delivery.
• Provide clear photos of the damaged item and packaging.
• We will review the case and arrange a replacement or appropriate resolution.

Split Shipments

In some cases, multiple items in the same order may be shipped separately from different fulfillment centers. If this occurs, you may receive multiple tracking numbers.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: professornomi007@gmail.com
Store Name: Teramerastore.pk